Privacy Policy

1. Introduction

Welcome to BakuInteriorBan. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our interior design and renovation services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information that you voluntarily provide to us when you:

• Request a consultation or quote for interior design or renovation services
• Contact us through our website, email, or phone
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website
• Engage our services and sign contracts

This information may include:

• Full name and contact details (email address, phone number, mailing address)
• Property information (address, type of property, size)
• Project details and design preferences
• Budget information and payment details
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data and navigation patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and trends
• Deliver targeted content and advertisements

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Providing interior design and renovation services
• Processing and managing your project requests
• Communicating with you about your projects
• Scheduling consultations and site visits
• Coordinating with contractors and suppliers
• Delivering completed projects and follow-up services

3.2 Business Operations

• Processing payments and managing invoices
• Maintaining accurate business records
• Conducting quality assurance and customer satisfaction surveys
• Analyzing business performance and market trends
• Improving our services and developing new offerings

3.3 Marketing and Communications

• Sending newsletters, promotional materials, and service updates
• Providing information about new services and special offers
• Conducting marketing research and analysis
• Personalizing your experience on our website

3.4 Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized activities
• Enforcing our terms and conditions
• Resolving disputes and addressing complaints
• Maintaining the security of our systems and data

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Contractors, architects, and construction professionals
• Suppliers and vendors of materials and furnishings
• Payment processors and financial institutions
• IT service providers and website hosting companies
• Marketing and advertising agencies
• Professional advisors (lawyers, accountants, consultants)

4.2 Business Transfers

If BakuInteriorBan is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal processes (court orders, subpoenas)
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms
• Prevention of fraud or other unlawful activities

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Secure backup and disaster recovery procedures
• Physical security measures for our offices and storage facilities

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Business and operational needs

Generally, we retain:

• Project-related information for 7 years after project completion
• Financial records for 10 years as required by law
• Marketing communications data until you unsubscribe
• Website analytics data for 2 years

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a structured, commonly used format
• Request transfer of your information to another service provider

7.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

7.3 Deletion

• Request deletion of your personal information
• Withdraw consent for processing (where applicable)

7.4 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. Please note that certain rights may be subject to limitations based on legal requirements or legitimate business needs.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers.

9. International Data Transfers

BakuInteriorBan operates primarily in Azerbaijan. If you are accessing our services from outside Azerbaijan, please be aware that your information may be transferred to, stored, and processed in Azerbaijan or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

By using our services, you consent to the transfer of your information to Azerbaijan and other countries as described in this Privacy Policy. We take appropriate measures to ensure that your personal information receives adequate protection in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit. We do not endorse or make any representations about third-party websites or their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Cookie Policy

Our website uses cookies and similar tracking technologies. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our website and your ability to access certain features.

Types of Cookies We Use:

13. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

For certain activities, we may ask for your explicit consent. You have the right to withdraw your consent at any time by contacting us. However, withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have. We will respond to your inquiry within 5 business days and work diligently to address your concerns in a timely and professional manner.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Azerbaijan. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Baku, Azerbaijan.

Thank you for trusting BakuInteriorBan with your personal information. We are committed to protecting your privacy and providing exceptional interior design and renovation services.